Report Flooding Issues – Quick Help for Residents
Flooding can be very stressful and upsetting. Different organisations are responsible depending on the type of flooding. Reporting directly to the right authority is the fastest way to get help.
If the flooding is ongoing and urgent, call the relevant hotline first – don’t wait. We hope this page makes reporting easier and less stressful.
Please take photos or videos (if safe to do so), note the exact location (postcode or what3words), date, time, and whether it has happened before. This helps the teams respond quickly and effectively.
Use the click through links and contacts below to report your issue.
Road Flooding, Blocked Gullies/Drains or Flooding on Roads (e.g. A6 corridor, puddles on highways)
Responsible: Derbyshire County Council (handles road drainage, gullies, and highway flooding)
- Report online (quick and recommended): click here (this form covers blocked gullies, flooding on/from public roads, and surface water issues related to highways)
- Emergency/urgent road flooding (24/7): Call Derbyshire County Council on 01629 533190
- General flooding reporting (current or past incidents for investigation): click here
Surface Water Flooding (overland flow from hillsides, fields, yards or non-road areas)
Responsible: Derbyshire County Council (as Lead Local Flood Authority)
- Report online: click here
- Email for more details: flood.team@derbyshire.gov.uk
Foul Water / Sewer Flooding (sewage, black water, bad smells, internal flooding from toilets/drains)
Responsible: Severn Trent Water (public sewer network)
- Report immediately (24/7 hotline – fastest response for internal flooding): Call 0800 783 4444
- Online guide and contact: click here. They will assess over the phone and arrange a visit if needed. Report even if the water has subsided – they investigate causes.
Environmental Health Concerns (health risks, ongoing sewage smells/nuisance, private drains)
Responsible: Derbyshire Dales District Council – Environmental Health team
- Main contact: Call 01629 761100 (Monday–Friday 9am–5pm, except Wednesdays 9.30am–5pm) and ask for Environmental Health (they handle statutory nuisance complaints related to sewage odours, health hazards, etc)
- Online contact / report a problem: click here
- Select Environmental Health, Pollution, or Nuisance when submitting details
Emergency or Major Flooding (immediate risk to life, major river flooding, etc.)
- Call 999 (emergency services)
- Environment Agency Floodline (24/7 advice, warnings, and support): 0345 988 1188
- Check live flood warnings: click here
You can tell the Town Council too
We like to know about flooding issues in Darley Dale to spot patterns and raise concerns with the relevant authorities. Please let us know what’s happening (even if you’ve already reported to others): Email: townclerk@darleydale.gov.uk We’ll keep a record and follow up where we can.
Extra Tips & Resources
- Sign up for flood warnings (free texts/emails): click here
- Prepare for flooding (sandbags, property protection advice): click here
- In an emergency, fill pillowcases with soil as a temporary alternative.
- More advice: click here
***Reminder to please report surface water flooding in Darley Dale***
Reporting surface water flooding that you experience as you journey through Darley Dale greatly assists the Town Council when it comes to objections to planning applications for housing in areas that are known to be susceptible to flooding. The more reports of surface water flooding that an incident receives, the more weight to flooding risk is given by the District Council when reviewing planning applications – so please report incidents. Remember to please take photos or videos (if safe to do so), note the exact location (postcode or what3words), date, time, and whether it has happened before.
Last updated: February 2026